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Hisense Warranty Information


The following supplements the warranty statement that accompanies your Hisense product. 

Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date. 

The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, and bulbs unless listed above under 'general information'. The liability of Hisense Canada (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. The warranty is valid only in Canada and will be voided if attempts to repair the product by consumer and any services not authorized by the manufacturer.

Also, the warranty is invalidated in the following cases: 

  • For the repair of a domestic product used in a commercial environment 
  • For repair due to incorrect installation in your home. 
  • For repair to any product where the serial number has been removed. 
  • Where any ancillary equipment not furnished or recommended by Hisense causes problems or damage that is attached to or used in connection with the product. 
  • For food loss due to refrigeration or freezer failure. 
  • For expenses related to transportation, loss of income for in-home service or making accessible for service.

To obtain technical assistance to your product under warranty, please contact our customer care centre at 1-855-344-7367 To assist our customer service team, please have your model number, serial number, and date of purchase ready when calling. 

To book a service/repair for your product under warranty, visit https://www.hisense-canada.com/en/support/service-request/



Branded Cardbox - 3 Up Image

Additional Information

Warranty Service 43-inch and under Carry-in service only, 50-inch and up In-home. All TVs have 1-year parts and labour warranty.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service Send-in repair. All laser cinema have 2-years parts and labour warranty, all accessories have 90 days for parts.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service Send-in repair. All laser cinema have 2-years parts and labour warranty, all accessories have 90 days for parts.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service Exchange Only. All soundbars have 1-year parts and labour (90 days parts and labours for commercial use).

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service In-home. All refrigerators have 2-years parts and labour warranty, with 5-years parts warranty on compressors.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service In-home. All upright freezers have 1-year parts and labour warranty, with 5-years parts warranty on compressors.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service Exchange Only. All chest freezers have 1-year Exchange Only.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service Exchange Only. All chest freezers have 1-year Exchange Only.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service In-home. All ranges have 2-years parts and labour warranty.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service In-home. All dishwasher have 2-years parts and labour warranty.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service In-home. All wine & beverage coolers have 1-year parts and labour warranty.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service Exchange Only. All dehumidifiers have 2-years parts and labour warranty.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service Exchange Only. All dehumidifiers have 2-years parts and labour warranty.

Branded Cardbox - 3 Up Image

Additional Information

Warranty Service Exchange Only. All dehumidifiers have 2-years parts and labour warranty.

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