HVAC Technical Training and Services Manager


Key functions and responsibilities:

  • Maintain an expert-level knowledge of the Mini Split AC & Light Commercial AC product portfolio.

  • Lead training programs in the office and field for internal and external parties, including but not limited to distributors, wholesalers, retailers, and contractors as required to ensure up-to-date knowledge.

  • Manage HVAC service escalations and technical support.

  • Provide telephone, email, and in-person technical support internally and externally with a level of professionalism consistent with the company’s expectations.

  • Provide ongoing technical advice and guidance on complex and unique issues related to products/systems.

  • Solve complex technical problems in the field for preferred customers or escalated situations.

  • Manage parts inventory and inquiries related to parts.

  • From time to time, perform equipment start-ups and repair of Hisense HVAC products.

  • Analyze and collect information pertaining to equipment quality issues, following up internally and externally to reduce return rate and/or loss.

  • Manage, motivate, and coach our business partners and customers to ensure they are performing at or above the necessary standard.

  • Collect quality issues/data, provide internal feedback, and follow up with solutions and improvement plans.

  • Ensure accuracy of documentation and customer records is maintained, inputting details into various software programs used by Hisense, including but not limited to, Salesforce, Microsoft Teams, GRS, and SAP.

  • Additional duties as directed by your manager and/or the leadership team.

Education & Experience
  • 5+ years of experience in the HVAC industry.

  • Must be a licensed Refrigeration and Air Conditioning Systems Mechanic (Inter-provincial).

  • Experience as a trainer in the HVAC industry an asset.

Competencies for Success
  • Technical Knowledge – with expertise in Heat Pumps, Air Conditioning, and other HVAC equipment.

  • Exceptional communication skills – with an ability to engage and adapt to an audience.

  • Leadership qualities - with developed collaborative interpersonal and analytical skills

  • Time Management - the ability to manage conflicting priorities requiring flexibility while remaining focused.

  • Customer Service - for both external and internal business partners

  • Self-Driven - demonstrate a focus on growth for both Hisense and our customers.

  • Ability - to read and interpret mechanical and electrical blueprints and understand control systems.

  • Proficient in Microsoft Office.

Other

  • Willingness to travel regularly throughout Canada as required.

  • Bilingual (French & English) is an asset.

Job Types: Full-time

Work Location: Mississauga, ON.

If you’re interested, please apply by sending your resume to ling.luo@hisense.com before March 30th, 2024.

Thank you for your interest, and we look forward to meeting you!

Please note that only candidates selected for an interview will be contacted.




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