E-Commerce Coordinator

E-Commerce Coordinator

For our continuously growing business, we are currently looking for an E-Commerce Coordinator to be based at our Mississauga office.

Key Responsibilities

Product Listing Management:

Assist in creating and updating product listings on Amazon, ensuring accurate and compelling product descriptions, images, and keywords to maximize visibility and conversion rates.

Coordinate with internal teams or suppliers to gather product information, images, and specifications for listing creation and optimization.

Monitor product listings for accuracy, completeness, and compliance with Amazon's guidelines and policies, making updates as necessary.

Inventory and Order Management:

Support inventory management efforts by monitoring stock levels, forecasting demand, and coordinating replenishment orders to ensure adequate inventory availability on Amazon.
Work closely with fulfillment partners or internal teams to manage order fulfillment processes, including order processing, shipping, and tracking.
Address any issues related to order fulfillment, shipping delays, or inventory discrepancies promptly to minimize impact on customer experience and sales.

Performance Monitoring and Analysis:

Assist in monitoring key performance indicators (KPIs) related to Amazon sales, traffic, conversion rates, and customer feedback.
Help generate reports and dashboards to track performance trends, identify areas for improvement, and measure the effectiveness of marketing and promotional efforts.
Collaborate with the e-commerce manager or team to analyze data insights and recommend strategies to optimize performance and drive sales growth.

Customer Engagement and Support:

Respond to customer inquiries, feedback, and reviews on Amazon in a professional and timely manner to ensure a positive shopping experience.
Proactively identify opportunities to enhance the customer experience on Amazon, such as implementing product bundling, cross-selling, or upselling strategies.

Market Research and Competitive Analysis:

Conduct research on industry trends, competitor activities, and customer preferences to inform strategic decisions and identify opportunities for product differentiation and market positioning.
Monitor competitor product listings, pricing strategies, and promotions on Amazon to stay informed about market dynamics and adjust strategies accordingly.
Assist in identifying new product opportunities or market gaps and make recommendations for product expansion or portfolio optimization.

Qualifications

Bachelor's degree in business, marketing, or a related field.
Prior experience in e-commerce, online retail, or Amazon account management preferred.
Familiarity with Amazon's Seller Central and vendor central platforms, product listing tools, and advertising features.
Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with external partners.
Analytical mindset with proficiency in data analysis tools, such as Excel or Google Analytics.
Proactive attitude with a willingness to learn and adapt to new technologies and industry trends.

Application question(s):

What is your salary expectation?

Experience:

Work Location: Mississauga, ON

If you’re interested, please apply by sending your resume to ling.luo@hisense.com before May 30th, 2024.

Thank you for your interest, and we look forward to meeting you!